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(American and British English editions)
Saturday, 24 June, 2017
The easy to read International Newspaper

FAQ'S

Family subscription Question - Answer:
Question:  I would like to buy another subscription for my daughter but I know she already has one and I am not sure when it ends?
Ans:   You can buy a subscription for anyone who already has one without knowing exactly when his or her subscription ends. Just chose today's date and the subscription you buy will be automatically 'tagged on' to their current subscription, if they have one. This means the subscription you buy them will 'pick up' as soon as their current subscription ends.

Question:  We subscribe to the newspaper but would now like to add the Classroom Activities and Answer Keys. How can I do this?
Ans:   Log into the website and click Manage Subscriptions. From here you will be able to see your subscription(s) under Order History. Select the one you want to add the Activities and Answer Keys to by clicking on the radio button. Then click the 'Add Options' button. The price of adding the Classroom Activities and Answer Keys to the subscription will depending on how much longer the subscription is due to run before it expires.

Question:  I would like to arrange a subscription for both of my children but they do not have their own email addresses. Is this possible?
Ans:   This is not possible. If a person is to have their own subscription and access to the Online Extra features they must have a unique or 'different' email address to anyone else.

Free issue Question - Answer:
Question:  I registered for a free issue but never received anything. When I tried again I get a message saying I cannot as I have already registered.
Ans:   There are two possible reasons for you not receiving the free issue after you have signed up for it. One is that you have mistyped your email address. The other is that we have sent you the email message with attachments but your email provider has either blocked it or our message was diverted to your spam/junk folder. To stop this from happening you need to add @newsademic.info and @newsademic.com to your 'safe' or 'allowed' list.

Question:  I filled out the form for a free issue but got a message saying 'User with this email id already exists'. What is wrong?
Ans:   This means you have already received a free issue in the past and are therefore not able to apply for another one. If you wish to get another issue you will need to purchase a subscription.

Question:  I received the free issue with the Classroom Activities but no Answer Keys. What happened to them?
Ans:   The Answer Keys are not sent out with the free issue. If you wish to receive them you will need to buy a subscription.

Question:  I have been receiving the free Cover Story for some time. I now want to buy a subscription. How do I do this?
Ans:   Just go to the Newsademic Home Page and select the type of subscription you want. Follow the registration and payment process. Once you have paid for your subscription we will no longer send the Cover Story publication to the email address you registered for your subscription.

Newspaper, Classroom Activities and Answer Keys Question - Answer:
Question:  How frequently is the newspaper sent out?
Ans:   The newspaper is published ever two weeks and is sent to subscribers every other Friday. The time of day it is received will depend on the time zone in which the subscriber lives.

Question:  Do I have to subscribe to the Classroom Activities or can I just receive the newspaper?
Ans:   No. Both the Classroom Activities and the Answer Keys are optional. So it is your choice whether or not you wish to add them to your subscription.

Question:  I opted to buy the Classroom Activities. When will I receive them?
Ans:   The PDF files of the Classroom Activities are sent out, or appear on the website every other Friday, at the same time as the newspaper.

Question:  I chose to include the Answer Keys with my subscription. When will I receive them?
Ans:   The Answer Keys are not sent out at the same time as the newspaper and the Classroom Activities. Instead the PDF files of the Answer Keys are made available on the website on the Tuesday following the Friday on which the newspaper was sent out.

Question:  Can I receive PDF files attached to an email message instead of having to download them?
Ans:   Yes. You have an option, which is part of the subscription process, how you would like to receive the newspaper and Classroom Activities. Subscribers can change this at any time by clicking Manage Subscriptions after they have logged in and making the adjustment under 'Your Active Subscriptions'.

Question:  I am interested in getting some back issues of the newspaper and activities. How do I do this?
Ans:   Within their logged in area all subscribers (except Public Libraries) have access to a full archive of the newspaper in both PDF and HTML format from their logged in view.

Question:  I cannot find the Classroom Activities and Answer Keys in the HTML archive. Where are they?
Ans:   The Classroom Activities and Answer Keys are not produced in HTML format. They are only available in PDF format and can be found in the PDF archive. Only those who have purchased the Classroom Activities will have access to them in the PDF archive.

Question:  I have been using some back issues in my classes but cannot seem to find the Answer Keys for them in the PDF archive.
Ans:   The Answer Keys are a more recent introduction than the Classroom Activities and therefore are only available in the PDF archive from issue number 110 onwards.

Question:  What is the difference between the American English and the British English versions of the newspaper?
Ans:   The articles in both issues of the newspaper are the same. However, some of the spelling, grammar, vocabulary, grammar and punctuation are different.

Question:  I started receiving the American English version of the newspaper but would now like to change to the British English version. Can I do this?
Ans:   Yes. Let us know and we will make the change for you. There is no extra charge for this.

Online Extra Question - Answer:
Question:  Who gets access to the Online Extra features?
Ans:   The Online Extra features are included for both Individual subscribers and Family subscribers. With Family subscribers only those on whose behalf a subscription has been purchased get the Online Extra features and not the person who buys the subscription(s).

Question:  One of my children likes the Online Extra features and I would now like to arrange for their younger brother to be able to us them as well. How do I do that?
Ans:   For each of you children to have access to the Online Extra features they will each have to have a separate subscription. So if you son wants access to them you will need to buy an additional subscription for him. You can do this by logging in to the website, clicking Manage Subscriptions and then the 'Buy a Subscription for Another Person' button.

Question:  What happens to all the information that a subscriber places within the Online Extra features during their subscription after the subscription comes to an end?
Ans:   We keep all this information for a period of six months after which it will be removed and no longer be accessible from the internet.

Question:  If I let my subscription lapse for a few months before I renew it will I lose all the photographs, videos and other information that I have placed on it?
Ans:   No, as long as you renew your subscription within six months of it having lapsed. After six months it will be removed.

Question:  My daughter referred a friend to buy a subscription but did not seem to get the Demics reward. Why is this?
Ans:   The most likely reason is that when her friend completed the subscription process they either mistyped her email address, in the appropriate field, or typed in a different email address to the one which your daughter uses to log into the Newsademic website. For Demics to be awarded the email addresses have to match.

Question:  My daughter referred a friend to buy a subscription but did not seem to get the Demics reward. Why is this?
Ans:   The reason will be that when they became Newsademic members they registered different email addresses to those that your son added to his address book. For Demics to be awarded the email addresses have to match.

Question:  My three children are homeschooled and we already have a subscription. However, I would like them to use the Online Extra features. How do I arrange this for each of them?
Ans:   For each of your children to have access to the Online Extra features you will need to purchase a separate subscription for each of them. To do this log into the website go to Manage subscriptions and click the 'Buy Subscription for Another Person' button.

Schools Question - Answer:
Question:  Our school receives the PDF files of the Newspaper, Classroom Activities and Answer Keys. Can we make photocopies of these and, if so, is there a restriction on the number we make?
Ans:   There is no restriction on the number of photocopies of the Newsademic newspaper, Classroom Activities and Answer Keys you can make as long as the students who attend your school only use them.

Question:  Our school has been receiving the newspaper for several months and some of our teachers now want to get the Classroom Activities and Answer Keys as well. How do I arrange this?
Ans:   You can add the Classroom Activity and Answer Keys to your current subscription. To do this log into the website and click Manage Subscriptions. From here you will be able to see your subscription(s) under Order History. Select the one you want to add the Activities and Answer Keys to by clicking on the radio button. Then click the 'Add Options' button. The price of adding the Classroom Activities and Answer Keys to the subscription will depending on how much longer the subscription is due to run before it expires.

Question:  How do I set up intranet access to Newsademic for my school?
Ans:   Setting up intranet access is easy and depending on how busy your IT department is it can be done within 30 minutes. The first thing you need to do is let us know. You can call us or go to the Home Page and click on 'School' under School Intranet Licence Holders. Fill in your details and we will contact you to discuss your requirements.

Question:  As we are a school we need an invoice to buy a subscription but we would like to receive the newspaper as soon as possible. Can subscriptions begin before you receive payment?
Ans:   Yes. If you are a school subscriber as soon as you have completed the subscription process we will activate your subscription. We will email an invoice to you, which should be paid within 30 days.

Question:  We have a current subscription but now want to provide access to the Newsademic newspaper on our school intranet. How do I do this?
Ans:   We can upgrade your current subscription to an intranet licence at any time. Please contact us and we will then let you know the cost of the upgrade and how the upgrade can be done.

Question:  How many people in out school can have access to the newspaper via the school intranet? Do you calculate this by class size?
Ans:   We have no limits as to the number of people in any particular school that can access the newspaper via their school intranet. So our price list is based on 'per school' and is not dependent on the number of 'users' or 'seats'.

Question:  I want to set up intranet access to the newspaper in our school but I do not want the students to access the Answer Keys. Is this possible?
Ans:   The Answer Keys are not placed on the website at the same time as the Classroom Activities. They will be made available a few days after the newspaper and activities have been forwarded to you and will not appear on your intranet view until the next issue of the newspaper has been sent out.

Question:  My school in France wants to purchase a subscription. We are VAT registered, so how do we avoid paying the VAT part of the subscription price?
Ans:   When completing the registration process there is a field in which you can include your own VAT registration number. If this number is correct VAT will not be added to the price you pay for your school's subscription.

Subscription process Question - Answer:
Question:  Why do I keep getting a message 'email already used' when I fill out the subscription form?
Ans:   This means that the email address you typed in is already stored in our records. So you must have previously registered using this email address. To check this use this email address to log in (there is a forgotten password option if you need it) and click on Manage Subscriptions.

Question:  Is there a limit to the number of people I can add to a Family Subscription?
Ans:   No. There is no limit. You may buy subscriptions for as many people as you wish to.

Question:  Why is VAT applicable within the European Union (EU)? I understood newspapers are not VAT rated in the UK.
Ans:   Newsademic is based in the UK. The UK's government's Revenues and Customs Department classify the newspaper as a 'file attachment' and have therefore informed us that VAT is applicable on all subscriptions purchased within the European Union (EU).

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